About the Author

author photo

Sara Quick was an eBay Platinum PowerSeller, Education Specialist Trained by eBay, Registered eBay Trading Assisant (TA), and a member of the Professional eBay Sellers Alliance (PeSA) until she retired. She lives with her husband, Stanton Heihn, several pets, and 5 computers, on beautiful North Lake Travis Shores, near Austin, Texas.

See All Posts by This Author

Welcome eBay Sellers!

Hello eBay Sellers and welcome to Auction Mechanics!

My name is Sara Quick and I created this blog to help you build your own successful eBay business.

I learned a lot as a Platinum PowerSeller and I’ll love to share some of the tips, tricks and techniques I picked up along the way.  I’ll tell you some true eBay seller horror stories and (hopefully) show you how to avoid all the mistakes I made.

It doesn’t matter if you are just learning how to sell on eBay or if you’re a PowerSeller and want to take your eBay business to the next level, I’ll help you anyway I can.

And if you’re like me, you probably HATE email, since you spend hours everyday trying not to drown in eBay’s email tsunami.

Here’s why eBay sellers get so much eBay mail:

There are at least a dozen different kinds of eBay-related email you may receive on every item you sell, including eBay bidder’s questions, eBay buyer’s questions, eBay buyer’s special requests, auction product questions, auction shipping questions, auction payment questions, auction side deal questions, stupid auction reduced price offers, after auction offers, winning bidder confirmations, PayPal and payment confirmations, shipping confirmation, ect. 

Now multiply the number of auction listings you have on eBay times 12.

It’s shocking, isn’t it? I remember the day I thought I had a computer problem because I only received 30 eBay emails in a half an hour.

Here are 3 timesaving ways to cut down on your eBay emails:

  • Put Your Standard Policies In The Buyers Face - Make sure every one of your auction listings includes your Standard Policies (for payment, shipping, returns, etc.)
  • Use Your eBay About Me Page - Use your About Me page and include FAQs (Frequently Asked Questions) with detailed answers.
  • Use Canned Replies (Pre-written Form Letters) - Every time you get a new, but generic question, answer the customer, and then save your answer as a text file. Title it with the question. The next time someone asks the same question, you just copy and paste the reply.  If you do use pre-written form letters, try to personalize them or at least use the email sender’s name. 

Sign up for this blog and you can ask me your biggest eBay question.  I don’t know everything, but I’ll do my best to give you an honest, helpful answer. And if I don’t know the answer, I’ll try to find it or find someone who does know. That way we’ll both learn something.

Or follow me online at www.Twitter.com/AuctionMechanic … and I promise I will not to send any junk to your over-flowing eBay email box.

Thanks for reading,

- Sara Quick :)

There Are 2 Responses So Far. »

  1. Hello!

    This is a really nice blog you’ve got. I love the color scheme! ;)

    Lewis

  2. Hi Sara,

    Love the blog!!!!

Leave a Comment